While many of the individual schools within Capella carry quite a strong reputation, the psychology school is regarded as quite unsatisfactory. The Psychology School has been plagued with some problems concerning its top management. The school has been beset with repeat changes of deans resulting in total lack of coordination. Add to this, the program is till now, not approved by the apex American Psychological Association (APA) despite being in existence for so many years.
But as stated previously, the condition of this particular school should not be taken as an indication of the collective university. With a faculty numbering 650, many students find the quality and variety of professors a major asset to the university. Some students have argued, however, that contrary to this, existing students often complain of these very instructors as being part time contractors and as such not dedicated enough to adequately serve their students as teachers and mentors. In fact professors at Capella are often labeled as ‘incapable of online teaching’, a criticism pointing to many professors non-familiarity with the online environment. An argument in favor of this thought comes from the experience of some students who loved the experience of pursuing an online masters degree with Capella and after coming back for more by enrolling for their doctoral program, were disappointed. They claim an obvious degradation of quality of mentoring at the higher levels. This may be because the vast majority of students enrolled at Capella do not seek to extend their education that far.
Overall Capella provides students with a bit of a mixed bag. The format of class teaching and the ease of assignment submissions is a very tangible benefit of this school over its competitors. In addition, the University faculty has some very able-minded and talented teachers. But with these positives, come some very serious drawbacks. The teaching quality at Capella is inconsistent at times, leaving some students with the impression that the qualifications required for teaching are too low. Additionally, the failure of the school to attain accreditation in some areas, despite its age, can only leave the impression that the quality of the administration has some serious flaws.