DEPARTMENT OF EDUCATION ON WASHINGTON STREET
How the "Share and Create" System Works.
A properly-operated knowledge site will work smoothly and provide easy search mechanisms for finding questions and answers. Users won't have to worry about redundant questions. Some sites will provide a bookmark feature so questions can be saved for future reference or for update notifications. Other features that are beneficial include a discussion forum that is separate from the knowledge base, community-building features, and the ability to check the editing history of a question or of a contributor.